Frequently Asked Questions
Everything you need to know about your Giesswein experience.
What materials are used in Giesswein products?
We specialize in high-quality natural materials, primarily 100% virgin wool and sustainable wood fibers. Our unique 3D Stretch Merino wool technology ensures maximum comfort and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days.
Can I wash my Giesswein wool shoes in the washing machine?
Yes, many of our wool models are machine washable. We recommend using a wool cycle at 30°C (86°F) and letting them air dry. Do not use a dryer or fabric softener.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How do I find the right size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for our slippers and sticking to your standard size for sneakers.